2 No Chikonmati, Dalgaon, Darrang, Assam, 784116, India
GST: 18AARCP1154C1ZG
Introduction
Welcome to Paywon – your reliable mobile recharge and bill payment application operated by PAYWON PRIVATE LIMITED. We value your trust and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you use our app and services.
Trade Name: PAYWON PRIVATE LIMITED · GST: 18AARCP1154C1ZG · Address: 2 No Chikonmati, Dalgaon, Darrang, Assam, 784116, India
Account Deletion
Last Update: July 1, 2026
Permanent action
Once you delete your Paywon account, all wallet balance, transaction history and saved beneficiaries will be lost. This is irreversible.
How to delete via app
1
Profile → Settings
Open side menu, tap settings
2
Account settings
Choose 'Delete account'
3
Confirm & send
Verify with password
opens app to finalize
Alternative deletion request
Email paywonpvtltd@gmail.com from registered email with subject "Account Deletion Request" or call +917099123427.
Terms of Service
PAYWON PRIVATE LIMITED · Last update: July 1, 2026
Acceptance: By using Paywon, you agree to these Terms. If you do not agree, please uninstall the app.
Eligibility: You must be at least 18 years old. Your account is non-transferable.
Services: We facilitate mobile recharges, bill payments (electricity, DTH, etc.) via third-party providers. We are not liable for service provider delays beyond our control.
Fees: Convenience fees (if any) are displayed before transaction.
GST: 18AARCP1154C1ZG – all taxes are as per applicable laws.
Limitation of liability: In no event shall Paywon's liability exceed ₹50 or the transaction value, whichever is lower.
Refund Policy
Last updated: July 1, 2026
Thank you for choosing Paywon for your recharge needs. We aim to provide a seamless and reliable platform for all your mobile and DTH recharge transactions. However, we understand that circumstances may arise where a refund is required. Please take a moment to review our refund policy to ensure clarity and transparency regarding refund procedures.
Refund Duration
Refund requests for failed transactions can be initiated within 7 business days from the date of the transaction. Once approved for refund the amount will be credited to customers account within 5-7 business days.
Conditions for Refunds
Refunds are strictly issued for failed transactions. Our automated system ensures swift processing of refunds in such instances.
Refund Request Process
To request a refund, users may initiate a complaint for the specific transaction or directly reach out to our dedicated support team. Our representatives are committed to assisting you promptly and efficiently.
Fees and Deductions
We prioritize transparency in our refund process. Rest assured, there are no additional fees or deductions associated with refunds. The entire transaction amount will be refunded to your original payment method.
Modes of Refund
Refunds will be credited back to the original payment method utilized for the transaction. We value your trust and strive to ensure a seamless experience throughout the refund process.
Should you have any inquiries or require further assistance regarding refunds, our knowledgeable support team remains at your disposal. Your satisfaction is our utmost priority, and we are dedicated to resolving any concerns you may have.
Thank you for your understanding and continued support.
For refund requests: paywonpvtltd@gmail.com with transaction ID.
Cancellation Policy
Once a transaction shows "pending" or "success", cancellation is NOT possible.
Very limited cancellation window
You may cancel only during the initial 5-10 seconds while the transaction is in "initiated" state. After that, the request is locked and cannot be cancelled. Always verify mobile number / biller ID before tapping "Pay".
For any confusion, contact +91 7099123427 (WhatsApp only).